At SurePay, we work hard to service our customers, expand our business and professionalize our processes everyday! This isn't doable if our systems and networks are not running smoothly. As we are growing fast, this is getting increasingly important, which is why we are looking for a talented IT Support Engineer to help us realise our goals and ambitions. 

Your role as an IT Support Engineer is new within SurePay. These tasks are currently distributed among several other SurePay colleagues. However, we are now looking to centralize these responsibilities and to professionalize our IT processes, which will be your responsibility moving forward. You don’t have an IT department (yet), but you will work closely with several other teams like our security & compliance team, our HR team and our technical teams. 


Your job at SurePay

As an IT Support Engineer within SurePay, you will provide support to the whole company when it comes to all IT related tasks, issues and questions. You will manage our internal IT systems and tools, our appliances, DNS and SurePay domains. You will also be responsible for monitoring user access, user counts (ISO) and distributing and removing licenses for various internally used applications and systems (on- and offboarding). 

As our IT Support Engineer, you will be the first point of contact for our partner ProWarehouse regarding our externally managed devices/appliances and for our employees regarding all IT related issues and questions. Also you will help with providing information (IT related) in case of audits and with implementation of new systems or API connections. 

Next to all the day to day activities, we are also looking for someone who wants to further develop our IT processes, policies and documentation. We are fully open to your good ideas! 

A selection of systems and applications used within SurePay:

G-Suite I Atlassian I OpenVPN I AWS I Elastic/Kibana I JamF I LastPass I F-Secure I Zoom I Hubspot I MAC OS

Required Skills

  • Minimum of 3-5 years of working experience in a similar role like IT Manager, IT Engineer, IT Support Engineer, IT Helpdesk Engineer etc. 
  • ICT related education
  • Experience with Mac OS machine setup, basic networking, G-suite management and user management, incl. SSO
  • Good computer networking knowledge (e.g., DNS, VPN, etc)
  • Experience with managing public domain names and associated certificates (e.g. SSL)
  • Understand and integrate compliance and security requirements within the IT services
  • Knowledge of ITIL service management concepts. An ITIL certificate is a plus.
  • You have a curious mindset, a proactive approach and are self organising
  • You like working in a dynamic environment, managing and connecting multiple stakeholders
  • You have the ability to make decisions and have experience in including the right stakeholders in the decision making process
  • Enthusiasm and willingness to learn new technologies and integrations
  • The ability to communicate on all levels whilst establishing and maintaining positive working relationships
  • Strong proficiency in English language, both verbally and written


Main Tasks

  • Responsible for the technical on- and offboarding of new hires, including hardware reset/setup
  • User and appliances management
  • System owner for various internal systems
  • Participate in company audits as IT stakeholder
  • Support the implementation of new systems and applications
  • Support the whole organization with IT related issues and questions during work hours, incl. troubleshooting
  • Management of SurePay domains and DNS
  • Monitoring on system usage, security threats and accessibility
  • Main point of contact for ProWarehouse regarding external management of SurePay appliances, including monthly operational meetings
  • Proactively work on professionalizing our IT processes, management, documentation and policies


About SurePay 

  • Founded in 2016 
  • ± 80 employees
  • ± 30 nationalities
  • 1 office
  • Flat organisation
  • (Business) Casual
  • Average age: 36

SurePay makes payment easier, more personal and even more secure. We are a Fintech company, with the most well known product being the IBAN-Name Check, also known internationally as Confirmation of Payee. This product is purchased by almost all banks in the Netherlands, but also by major insurers, lenders, ministries and government agencies.

In total we have already carried out more than 4 Billion checks. Since we went live with IBAN-Name Check, the number of invoice fraud via transfers to Dutch IBANs has decreased by no less than 81%. 

SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is currently in the scale-up phase; we are engaged in the international roll-out of our services. In England we now have a foothold and we check 35% of all payments. Other countries are in the pipeline. We are currently working with 5 scrum teams and a business / sales team on our ambitious growth goals.

SurePay is being backed by three leading investors, specialised at scaling B2B SaaS solutions internationally and FinTech companies. Rabo Frontier Ventures, a strategic investment arm of Rabobank, Connected Capital and Iris Capital support our company's mission of preventing international payment fraud.

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